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Q. I don't feel comfortable giving my credit card information over the
Internet. Is it safe?
A. Yes, it is. All the stores in the mall are equipped with Secure Socket
Layers (SSL) - the most advanced security system available - that makes it
virtually impossible for someone to steal the information. Most merchants
publish their phone number in their stores, so if you are still not
convinced that online transactions are safe, you can always give the
merchant a call to inform yourself about alternative payment options.
Q. How much will I be charged for shipping?
A. Every store has its own shipping policy, just like in a real shopping
mall. All merchants in this mall have their shipping charges posted in the
policy section found in their store. Before buying a product from any
store, you will always be informed about what the shipping charges will be.
Q. Do you ship internationally?
A. See previous answer.
Q. What is your return policy?
A. See previous answer
Q. Why do I sometimes have to go through more than one check-out?
A. If you put products from more than one mall retailer in your shopping cart,
you have to check out at each store individually.
Q. How do I check the status of an order?
A. Every time you order a product from the mall, you are given an order
number. By clicking on 'Order Status', either in the mall or in the store
from which the product was bought, you will be given information about the
shipping status of your order. If you have any questions or comments
concerning your order, contact the merchant directly. You will find the
necessary contact information on the order confirmation that was emailed to
you after your order was placed. You can also find this information in the
merchant's online store.
Q. I am not happy with the merchandise that I bought. Can I return it?
A. Most stores in the mall display their return policies in connection with
the products they are offering. You can also contact the stores to find out
more. You will find all necessary contact information in the order
confirmation message that will be e-mailed to you following any purchase.
Q. I still have one question about the mall, how do I get in touch with
you?
A. Fill out this form, and we will get back to you as soon as possible.
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